Job Information

DEFENDERS Workforce Logistics Coordinator - Afternoon & Evening Shift in INDIANAPOLIS, Indiana


Mission of Workforce Management Coordinator:

This role is responsible for managing schedules, time off requests, and daily job assignments for Field Services while monitoring and adjusting job capacity and security advisor utilization to maximize installation opportunities.



  • Shift is 2:30pm - 11:00[m,Monday- Saturday with 1 day off during the week and Sunday and a 4:30-1am shift one week a month.

  • Responsible for creating new hire schedules, and managing security advisor time off within assigned locations.

  • Reassign jobs when necessary to maximize security advisor productivity

  • Assist security advisors with job ticket information when devices are out of service

  • Adjust install and service quota as needed to maximize job opportunities and improve customer experience.

  • Confirm appointment window with security advisor and/or customer when necessary.

  • Seek opportunities to improve installation rates and capacity as well as security advisor utilization.

  • Communicate opportunities, successes, and threats to their team leads.

  • Chat with security advisors to add equipment credit on installation appointments.

  • Make confirmations and/or reschedules calls when needed.

  • Communicate with other departments within DEFENDERS to assist with scheduling needs.


  • High energy and desire to grow within our company

  • Self-starter with the ability to troubleshoot on the spot

  • Excellent communication and customer service skills a must

  • A valid driver’s license and reliable vehicle

  • Must own a cell phone

  • Must complete and pass a pre-employment/drug background check

  • Criminal records will be considered, consistent with applicable law

If found to be qualified for the next step of our process, you may receive an email and/or text message from our DEFENDERS Talent Attraction team.

All qualified applicants to DEFENDERS will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, veteran's status, age, or disability. #CB1

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Job ID 2019-3867


Category Customer Service/Support