Job Information

DEFENDERS Technical Analyst in Indianapolis, Indiana


This position implements and configures Off-the-shelf software for their domain area (CRM, Great Plains, I3, etc) and defines necessary custom integrations as needed.


  • Create business requirements documents, system configuration documents, detailed functionaldesign documents, facilitate creation of test plans and test cases with QA Team, ensure user trainingdocuments and implementation documents are created with help from Project Managers andBusiness Analysts.

  • Work with internal customers to analyze and identify business process and system issues andenhancements for production environments.

  • Work with the business and development team to design and implement system modifications.

  • Work with business customers, developers, IT Infrastructure and Microsoft Support to research,document and resolve moderately complex system issues.

  • Run tests to ensure that systems meet specifications and train existing users on new applications.

  • Complete and/or facilitate the completion of all configuration tasks.

  • Complete all other duties as assigned.


Education : Bachelor’s degree or relevant technical experience

Background :

  • Ability to work as a team

  • Analytical skills to cull useful information from different sources

  • Creativity to develop new solutions to old problems

  • Strong written and verbal communication skills to present information in meetings and through reports

  • Experience Gathering business requirements, creating documentation and or working with business or customers highly desirable

Minimum Years' Experience: 1-2 years in hands-on technical role and or equivalent experience preferred

If found to be qualified for the next step of our process, you may receive an email and/or text message from our DEFENDERS Talent Attraction team.

All qualified applicants to DEFENDERS will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, veteran's status, age, or disability. #CB1

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Job Locations US-IN-Indianapolis

Job ID 2019-5044

City Home Office

Category Information Technology