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Job Information

DEFENDERS Security Collections Agent in Indianapolis, Indiana

Responsibilities

Mission of Security Collections Agent: This role is responsible for reaching out to customers whose accounts are in past due status in order to collect the money owed from them.

ESSENTIAL FUNCTIONS:

Shift: 12:30-9pm Monday-Friday; every other Saturday from 8a-4:30pm

  • Make collections calls both outbound and inbound using dialer technology

  • Multi-task between multiple applications

  • Identify and resolve customer issues for not making monthly payments

  • Provide excellent customer service while educating and stressing urgency to continue to make monthly payments

  • Answer and update any billing inquiries

  • Work with managers, internally and externally, to resolve any customer or account concerns

  • Assume ownership of learning new or revised processes and SOPs

Qualifications

Background and Minimum Years Experience:

  • Education – High School Diploma or Equivalent

  • Proficient in Microsoft Word and Excel

  • Great Plains is a plus

  • Bilingual is a plus

  • Must complete and pass a pre-employment drug/background check.

  • If found to be qualified for the next step of our process, you may receive an email and/or text message from our DEFENDERS Talent Attraction team.

If found to be qualified for the next step of our process, you may receive an email and/or text message from our DEFENDERS Talent Attraction team.

All qualified applicants to DEFENDERS will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, veteran's status, age, or disability. #CB1

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Job ID 2019-3806

City HEADQUARTERS- CEC

Category Customer Service/Support

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