Job Information

DEFENDERS Benefits Specialist in INDIANAPOLIS, Indiana


The purpose of this role is to serve DEFENDERS team members by delivering a world-class team member experience. The Benefits Specialist is responsible for assisting with the administration and communication of all health, wellness, and retirement programs, including medical, dental, vision, life and disability insurance, flexible spending accounts, health savings accounts, and the 401(k) plan.


  • Responsible for supporting the day-to-day administration of the DEFENDERS health, wellness, and retirement plans, and ensures accuracy of all benefit enrollments in the HRIS through routine maintenance and auditing.

  • Serves as the primary contact for benefit-related questions or concerns and works directly with the Benefits Manager and third-party vendors to resolve issues.

  • Ensures weekly interface files are sent to appropriate carries with changes, new enrollments, terminations, etc., and assists in the troubleshooting and resolution of file processing errors.

  • Leads in the onboarding and communication of benefits to new hires through new hire orientation.

  • Assists in the reconciliation of invoices and ensuring accurate and timely remittance of payments.

  • Provides support in compliance with all federal and state laws related to benefit offerings and reporting, including ERISA, COBRA, HIPAA, Section 125, PPACA, etc.

  • Assists in annual Benefits Open Enrollment planning, activities, and administration.

  • Assists the HR Operations and Payroll teams as needed.

  • Identifies and documents processes through Standard Operating Procedures (SOPs).

  • Establishes and maintains vendor and broker relationships to ensure optimal program delivery.

  • Other duties as assigned.


Education: Bachelor's degree preferred

Minimum Experience Required: 1-2 years' experience in a previous Human Resources role, benefits experience preferred.


  • 1 – 2 years’ experience in benefits administration preferred

  • Proficiency with Microsoft Office, primarily Excel and Word

  • HRIS experience, UltiPro preferred

  • Ability to work in a team environment, customer service oriented

  • Demonstrated excellent written and verbal communication skills

  • Ability to multi-task in a fast paced environment

  • Detail-oriented

  • Proven critical thinking and problem solving skills

  • Ability to maintain confidentiality

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Job ID 2019-3947


Category Human Resources